Head of eCommerce & Growth
About the Company:
Serato makes premier audio software for music lovers around the world. Since launching their first product in 1999, users have grown into a community of millions of DJs, producers, engineers and musicians across 190 countries.
From bedroom studios to festival stages. From the unknown to the greatest. Their mission is to deliver the best possible experience for creating, playing and sharing music, wherever you are.
Opportunities with a world leading brand like Serato do not come around often. This is a newly created role and a chance to join a dynamic team of 150 leading the way in music technology during a period of growth.
About the Role:
Reporting into the Chief Marketing Officer, the Head of E-Commerce & Growth is responsible for overseeing Serato’s online channels to ensure they are performant, and delivering on growth targets while remaining on-brand, with the view of creating richer experiences for our users and community.
From user acquisition to engagement and revenue growth for Serato, this includes collaborating with the relevant internal teams to lead the delivery of the company’s overarching sales and growth strategies, which includes the sales funnel, online customer experience, email marketing and media spend. The role will work closely and collaboratively with the leadership team, marketing, web and UX/design teams to define and execute the company's e-commerce and growth strategy through increased engagement, customer acquisition, and retention in service of revenue goals.
Your day to day tasks will include:
About You:
Apply Now!
To find out more, please get in touch with Rachael Morgan on 027 253 9342 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Serato makes premier audio software for music lovers around the world. Since launching their first product in 1999, users have grown into a community of millions of DJs, producers, engineers and musicians across 190 countries.
From bedroom studios to festival stages. From the unknown to the greatest. Their mission is to deliver the best possible experience for creating, playing and sharing music, wherever you are.
Opportunities with a world leading brand like Serato do not come around often. This is a newly created role and a chance to join a dynamic team of 150 leading the way in music technology during a period of growth.
About the Role:
Reporting into the Chief Marketing Officer, the Head of E-Commerce & Growth is responsible for overseeing Serato’s online channels to ensure they are performant, and delivering on growth targets while remaining on-brand, with the view of creating richer experiences for our users and community.
From user acquisition to engagement and revenue growth for Serato, this includes collaborating with the relevant internal teams to lead the delivery of the company’s overarching sales and growth strategies, which includes the sales funnel, online customer experience, email marketing and media spend. The role will work closely and collaboratively with the leadership team, marketing, web and UX/design teams to define and execute the company's e-commerce and growth strategy through increased engagement, customer acquisition, and retention in service of revenue goals.
Your day to day tasks will include:
- Develop and execute the e-commerce and growth strategy for the company, overseeing a team of two to do so
- Work closely with the marketing team to drive traffic and engagement on the website, and improve conversion rates through strategies including media, search, SEO, email marketing, user onboarding, in-app messaging
- Collaborate with the product, design and development teams to ensure online channels are easy to use, engaging and optimised for customer acquisition and revenue generation
- Partner with web, UX and development teams on key projects and the maintenance of the company's e-commerce platforms in line with marketing and company strategy
- Monitor, analyse and react to key performance indicators (KPIs) to track and grow the success of the e-commerce channel
- Stay up-to-date on e-commerce trends and best practices and incorporate them into the company's strategy
- Manage and develop a team of e-commerce professionals, providing guidance, coaching, and feedback to support their growth and success.
About You:
- A customer obsessed eCommerce leader who enjoys developing online growth strategies and then executing them. A genuine interest in music and tech a plus!
- An entrepreneurial innovator who is constantly seeking to test new ways of achieving growth and online performance.
- A strong leader and collaborator. You must be a team player!
- A data driven digital marketer with strong analytical skills
- Someone with strong experience in website design and development, digital marketing, customer experience, and sales funnels
- An entrepreneurial innovator who is constantly seeking to test new ways of achieving growth and online performance.
- A strong collaborator who can work across all areas of the business to develop and manage a “best in class” online experience
- A strong influencer who can manage multiple priorities, projects and objectives.
- Experienced in performance analytics, sales forecasting and reporting.
Apply Now!
To find out more, please get in touch with Rachael Morgan on 027 253 9342 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…