Contact Centre Advisor
About the Company:
Are you ready to join a distinguished logistics company? They are wanting to welcome fresh faces. Annually delivering over 1.8 billion parcels, they play a pivotal role in the global courier, package delivery, and express mail service industry. They are deeply committed to providing exceptional service while leaving a positive imprint on their customers, colleagues, communities, and the world at large. Their belief in harnessing the diverse skills, experiences, and perspectives of their workforce fosters an inspiring and rewarding environment for building a successful career.
About the Role:
As a Contact Centre Advisor, your primary focus will revolve around delivering exceptional customer service. Your role demands a comprehensive understanding of their freight company's services and products, enabling you to provide customers with confident and knowledgeable solutions. Meeting and surpassing performance targets is of paramount importance. You'll be tasked with addressing customer inquiries through various communication channels, professionally and empathetically resolving issues, and furnishing accurate information regarding customs requirements, shipping particulars, and costs.
In addition to these responsibilities, you will proactively present alternatives, identify potential sales leads, and offer support to the Contact Centre as necessary. Your role centres on ensuring the success of their customers by comprehending their needs, delivering impeccable quality, and ensuring seamless internal operations.
About You:
Apply Now!
To find out more, please get in touch with Amber 027 625 7260 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Are you ready to join a distinguished logistics company? They are wanting to welcome fresh faces. Annually delivering over 1.8 billion parcels, they play a pivotal role in the global courier, package delivery, and express mail service industry. They are deeply committed to providing exceptional service while leaving a positive imprint on their customers, colleagues, communities, and the world at large. Their belief in harnessing the diverse skills, experiences, and perspectives of their workforce fosters an inspiring and rewarding environment for building a successful career.
About the Role:
As a Contact Centre Advisor, your primary focus will revolve around delivering exceptional customer service. Your role demands a comprehensive understanding of their freight company's services and products, enabling you to provide customers with confident and knowledgeable solutions. Meeting and surpassing performance targets is of paramount importance. You'll be tasked with addressing customer inquiries through various communication channels, professionally and empathetically resolving issues, and furnishing accurate information regarding customs requirements, shipping particulars, and costs.
In addition to these responsibilities, you will proactively present alternatives, identify potential sales leads, and offer support to the Contact Centre as necessary. Your role centres on ensuring the success of their customers by comprehending their needs, delivering impeccable quality, and ensuring seamless internal operations.
About You:
- Minimum of 2 years’ experience in a contact centre
- Proficiency in typing
- Exceptional telephone etiquette
- Mastery of conflict resolution
- Strong communication skills, both oral and written
- Ability to commit to the working hours: Full-time, Monday to Friday rotating roster between 7:00 am to 10:00 pm, (8 hours per day) + one weekend day worked every 2-3 months.
Apply Now!
To find out more, please get in touch with Amber 027 625 7260 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…