Product Manager
About the Company:
Our client is a major player in the Kiwi fuel market, providing fuel to almost half of the market. As a locally operated company, the company prides itself on its ability to invest in the country's fuel infrastructure.
About the Role:
About You:
Apply Now!
To find out more, please get in touch with Rachael Morgan on 027 253 9342 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
Our client is a major player in the Kiwi fuel market, providing fuel to almost half of the market. As a locally operated company, the company prides itself on its ability to invest in the country's fuel infrastructure.
About the Role:
- Create and deliver on the product vision, strategy and roadmaps (goals and key initiatives) for designated experience areas within the investment streams. These are informed by customer insights and ensuring customer experience deltas are realised using the product market fit framework.
- Prioritise product and feature backlog in alignment with enterprise roadmap, experience strategies, applying RICE methodology and manage the rollout with associated resource requirements in partnership internal and external resources.
- Work with our business stakeholders and delivery partners to design, develop, optimise and deploy new platforms, products, features, experiences addressing identified customer pain points and research identified opportunities.
- Providing the product expertise including market understanding, competitive analysis and commercial acumen needed to make strategic product decisions.
- Creation and maintenance of learning plans for product experiences.
- Being the single point of contact for prioritisation of organisational effort for the enhancement or development of assigned platform and/or experience area to ensure alignment of all investment stream resources, enterprise stakeholders and adjacent partner resources.
- Overall insights, profitability and returns from the investment in this platform or product. Establishment of balance score cards and performance reporting for all aspects of the product and experience.
- Work with investment stream specialist in cross-functional squads to deploy, promote and engage customers with existing and new experiences and products.
- Work with Designers to ensure products and features fit with customer journey strategy and are designed in accordance with customer needs and insights.
- Ongoing lifecycle management and ownership of the product to ensure it continues to deliver the desired customer experience and business outcomes.
- Demonstrate ownership for all aspects of the customer experience including Customer Support model and trends with the responsibility to address key call drivers with sustainable solutions, contribution to incident management, as well as handling of challenging customer situations.
About You:
- The right person for this role will be commercial with a strong business mind.
- You will have digital product management experience, preferably within a data lead business. Within this experience, you would have taken a new product to market giving you an understanding of how to specify requirements and new functionalities.
- You will be a natural problem solver with the ability to identify challenges with the ability to review rated information to develop evaluated solutions.
- Attitude, as well as capability, is key for this role. A go getter and self-starter will thrive in this environment.
Apply Now!
To find out more, please get in touch with Rachael Morgan on 027 253 9342 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…