Customer Experience Representative - Tauranga
About the Company:
This is a New Zealand-based company operates as an electricity generation and multi-product utility retailer. They provide electricity, gas, broadband, and mobile telephone services to their customers. What makes them stand out is their exclusive reliance on renewable energy sources for all their electricity generation.
About the Role:
This role is an end-to-end case management customer service position, handling queries across various online channels. The focus is on providing solutions and information to customers regarding their accounts, setups, and the ongoing business merger. The workload includes back-to-back calls with a strong emphasis on maintaining quality conversations. Training will prepare representatives to excel in addressing electricity and gas-related inquiries. Within two weeks, they will start handling calls on the floor, ensuring 98% of cases receive end-to-end management.
About You:
We are seeking individuals who can hit the ground running, demonstrating a strong willingness to learn and a resilient attitude, as this role involves handling difficult customers and navigating various servers and technologies. A minimum of 2 years' experience in the customer service industry is preferred. If you have a passion for people and enjoy problem-solving, this position could be an excellent fit for you! While prior experience with different servers is advantageous, training will be provided for those who need to enhance their technological skills. The key is to be open to learning and embracing growth opportunities.
Apply Now!
To find out more, please get in touch with Amber on 027 625 7260 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…
This is a New Zealand-based company operates as an electricity generation and multi-product utility retailer. They provide electricity, gas, broadband, and mobile telephone services to their customers. What makes them stand out is their exclusive reliance on renewable energy sources for all their electricity generation.
About the Role:
This role is an end-to-end case management customer service position, handling queries across various online channels. The focus is on providing solutions and information to customers regarding their accounts, setups, and the ongoing business merger. The workload includes back-to-back calls with a strong emphasis on maintaining quality conversations. Training will prepare representatives to excel in addressing electricity and gas-related inquiries. Within two weeks, they will start handling calls on the floor, ensuring 98% of cases receive end-to-end management.
About You:
We are seeking individuals who can hit the ground running, demonstrating a strong willingness to learn and a resilient attitude, as this role involves handling difficult customers and navigating various servers and technologies. A minimum of 2 years' experience in the customer service industry is preferred. If you have a passion for people and enjoy problem-solving, this position could be an excellent fit for you! While prior experience with different servers is advantageous, training will be provided for those who need to enhance their technological skills. The key is to be open to learning and embracing growth opportunities.
Apply Now!
To find out more, please get in touch with Amber on 027 625 7260 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…